SKILL-BUILDING PLATFORM > SERVICE & SUPPORTReal people. Real partnership.
Technology is only one part of a successful skill-building ecosystem. From implementation and onboarding to ongoing optimization and support, our team works alongside yours to ensure your programs achieve their intended outcomes.
OUR APPROACH
A partner invested in your success
Unlike traditional LMS providers, Unboxed combines technology, learning expertise, consulting, and customer support to help organizations build and sustain skill development programs.
Implementation support
Launch faster with structured onboarding and implementation guidance.
Capabilities:
- Platform Configuration
- User Setup
- SSO Support
- Administrator Training
- Launch Planning
- Best Practices
Customer success
Ongoing partnership focused on adoption, engagement, and program outcomes.
Capabilities:
- Success Planning
- Quarterly Business Reviews
- Program Optimization
- Adoption Monitoring
- Strategic Guidance
- Growth Planning
Technical support
Responsive support from a team that understands both the platform and your business objectives.
Capabilities:
- Email Support
- Scheduled Support Sessions
- Troubleshooting
- Technical Guidance
- Issue Resolution
- Escalation Management
Administrator enablement
Equip internal administrators with the knowledge and confidence to manage the platform effectively.
Capabilities:
- Admin Training
- Knowledge Base
- Video Tutorials
- Best Practice Guides
- New Feature Education
- Ongoing Enablement
Client-informed roadmap
Our platform evolves based on real client needs and feedback.
Capabilities:
- Customer Advisory Input
- Feature Requests
- Enhancement Reviews
- Product Feedback Loops
- Roadmap Transparency
- Continuous Improvement
SUPPORT OPTIONS
Support tailored to your organization's needs
Choose the level of support, responsiveness, and strategic guidance that best fits your organization and programs.
Standard support
Included with every platform subscription.
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Email Support
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Knowledge Base Access
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Administrator Resources
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Platform Documentation
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Standard Response Times
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Product Updates
Premium support
Enhanced support and strategic guidance for organizations requiring additional partnership and responsiveness.
- Priority Support Queue
- Accelerated Response Times
- Dedicated Customer Success Contact
- Regular Optimization Reviews
- Strategic Planning Sessions
- Expanded Enablement Support