by N. Purcell | May 8, 2023 | 5 Min Read

What you need to know about mentoring and coaching in the workplace

coaching in the workplace

Is your company suffering from a lack of motivation, engagement, and employee performance? You may have found your team struggling to reach their goals or a lack of enthusiasm and drive in the workplace, leaving your team feeling uninspiring.

In a market where people want more development opportunities, coaching and mentoring employees in the workplace is one of the most effective and valuable tools in your arsenal. According to Gartner, 82% of employees believed their companies should view them as more than just a name on their payroll, yet only 45% believe that’s happening.

Employee coaching and mentoring go beyond basic employee engagement practices. Coaching and mentoring should take a holistic approach to providing individuals with the support they need to grow. With the right methods and tools, you can learn how to integrate mentoring and coaching in the workplace successfully.

What is coaching and mentoring in the workplace?

Coaching and mentoring are two powerful tools that organizations can use to develop their employees and enhance their skills. However, while coaching and mentoring involve working with someone to help them achieve their goals, they have some differences.


Coaching in the workplace typically involves a structured relationship between a coach and a coachee for the purpose of professional development. The coach, often a manager, helps the coachee identify their goals and create a plan for achieving them. The coach provides feedback, guidance, and support to improve the coachee’s performance throughout the process.


Mentoring staff in the workplace is usually an informal relationship between a more experienced mentor and a less experienced mentee. The mentor helps the mentee navigate their career, develop their skills, and even address personal challenges. Unlike coaching, mentoring is usually a long-term relationship that extends beyond a specific issue or set of issues. Mentors often draw on their own experiences to provide insights and wisdom to their mentees.

By using both coaching and mentoring, organizations can provide their employees with the support they need to achieve their full potential.

How to mentor and coach employees

Here are a few strategies you can use to begin coaching and mentoring employees in the workplace:

Establish clear goals and expectations

Before you begin mentoring or coaching an employee, establish clear goals and expectations. What do you hope to achieve through this professional relationship? What are the employee's goals and aspirations? Establishing clear goals and expectations ensures everyone is on the same page and working towards a common, measurable objective.

Build rapport and trust

Building a strong relationship with your mentee or coachee is critical to the success of employee coaching and mentoring. Take the time to get to know your mentee or coachee personally and establish a rapport based on trust and mutual respect.

Provide constructive feedback

As a mentor or coach, it’s your job to provide feedback that helps your mentee or coachee to improve. However, this feedback should be communicated in a constructive and supportive way that helps the employee to grow and learn. Avoid criticism or negativity and focus on providing specific, actionable feedback that the employee can use to improve.

Encourage self-reflection and learning

As a mentor or coach, your role is to guide and support your mentee or coachee, but ultimately, it’s up to the employee to take ownership of their learning and development. Encourage your mentee or coachee to reflect on their experiences, identify areas for improvement, and take action to develop their skills.

Celebrate successes

Finally, celebrate successes and milestones along the way. By acknowledging and celebrating the employee's achievements, you can help to build their confidence and motivation, and reinforce the importance of their personal and professional development.

Now that you have some best practices in coaching and mentoring to keep in your back pocket, let’s talk about why coaching and mentoring is important.

Why coaching and mentoring is important

Here are some key reasons why coaching and mentoring employees in the workplace are important:

  • Improving employee performance: Coaching and mentoring can help employees improve their skills, knowledge, and performance in their current roles. These improvements can result in increased productivity, better quality of work, and higher levels of job satisfaction.
  • Enhancing employee engagement and retention: Professional development is an effective retention strategy. When employees feel supported and valued through coaching and mentoring, they are more likely to be engaged and committed to their work.
  • Supporting career development: Coaching and mentoring can help employees identify their career goals and create a plan for achieving them. This can lead to increased opportunities for growth and advancement within the organization.
  • Building a learning culture: By investing in employee coaching and mentoring, organizations can build a culture of learning and development that encourages continuous improvement and innovation.
  • Passing on institutional knowledge: Mentoring allows experienced employees to pass on their institutional knowledge and experience to newer employees, ensuring that important knowledge and skills are preserved and passed down through the organization.

By investing in coaching and mentoring programs, organizations can foster a more engaged, skilled, and prepared workforce, setting the stage for long-term success.

Improve your coaching and mentoring efforts with Spoke®

One of the best practices in coaching and mentoring is creating personalized learning experiences for your employees. This allows them to develop their skills and knowledge in a way that aligns with their individual needs. And one of the best ways to create these experiences is by delivering tailored training through a skill-building platform.

At Unboxed Training & Technology, we create custom training programs designed to meet the needs of the modern workforce. Additionally, our skill-building platform, Spoke®, has cutting-edge coaching capabilities that make it easy for managers to give AI-driven feedback, encourage practice, follow progress, and more.

One key feature of Spoke® is that it helps identify skill gaps. After these knowledge gaps have been exposed, managers have the information they need to create personalized development plans that help employees fill those gaps. No more aimless training content. With Spoke®, training is tailored to each individual.

Request a demo of Spoke® to learn more about how it can help you begin coaching and mentoring employees in the workplace.

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