Custom Training

Customer service training program

Because every customer counts.

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How does customer training help?

Our modern approach makes training customer service reps easier and faster than ever, all while ensuring they’re prepared to provide the best customer experience possible.

51%

of customers

won't do business with a company again after one negative experience
70%

of unhappy customers

whose problems are resolved are willing to buy from a business again
73%

of customers

fall in love with a brand because of friendly customer service representatives

Unbox your customer service training programs

male and female walking while on tablets

Increase rep confidence

Happy, engaged employees are more productive, efficient, and stay in their roles longer – all things your customers value in a service rep.
Increase customer satisfaction

By equipping your reps with the right knowledge, skills, and behaviors, they’ll not only retain your current customers, but they’ll also create brand evangelists.
Spend more time helping customers

Our customer service training programs use short bursts of on-demand content like video, eLearning, and game-based reinforcement, so your reps spend less time training and more time helping customers.
Create a competitive advantage

Train your reps to create a consistent customer experience throughout the entire customer journey. This builds rapport and trust, which leads to more opportunities to up-sell and cross-sell.