Custom Training

Customer service training program

Because every customer counts.

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Customer service training

How does customer training help?

Our modern approach makes training customer service reps easier and faster than ever, all while ensuring they’re prepared to provide the best customer experience possible.

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  • 51%

    of customers

    won't do business with a company again after one negative experience

  • 70%

    of unhappy customers

    whose problems are resolved are willing to buy from a business again

  • 73%

    of customers

    fall in love with a brand because of friendly customer service representatives

Unbox your customer service training programs

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  • Increase rep confidence

    Happy, engaged employees are more productive, efficient, and stay in their roles longer – all things your customers value in a service rep.

  • Increase customer satisfaction

    By equipping your reps with the right knowledge, skills, and behaviors, they’ll not only retain your current customers, but they’ll also create brand evangelists.

  • Spend more time helping customers

    Our customer service training programs use short bursts of on-demand content like video, eLearning, and game-based reinforcement, so your reps spend less time training and more time helping customers.

  • Create a competitive advantage

    Train your reps to create a consistent customer experience throughout the entire customer journey. This builds rapport and trust, which leads to more opportunities to up-sell and cross-sell.

Customer service training topics

Our customer service training is tailor-made for your brand and business goals. Programs typically include the following topics:

  • Active listening and showing empathy
  • Probing questions
  • Building rapport and adding value
  • Communication skills
  • Positive language and problem solving
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Ready to Think Outside?

Click below to watch one of our latest webinars see how we’re staying on the edge of training technology to encourage continuous learning.