the unboxed blog
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Want the Best Customer Service Training? Modify it for Modern Customers
Technology has changed how people shop and what they expect from customer service representatives. Unfortunately, most customer service training hasn’t kept pace with the rate of technology and customer expectations. If you want to deliver the best customer service...
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Training Delivery Methods: Choosing the Right Modality for Your Content
Content is a huge focus in the training world, though it’s really only one part of the learning equation. The magic happens, though, when strong content is shared through the most effective training delivery methods, enabling the message to be absorbed, retained, and...
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A Customer Service Skills Training Plan That Pays Off
There are 7 skills that every effective customer service skills training program includes. Find out what they are and how they can boost your bottom line.
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3 Customer Service Training Ideas That Are Engaging and Effective
Use these 3 fun and engaging customer service ideas to jump-start your reps and get them excited to help customers.
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Unboxed Training & Technology Rebrands With Unconventional Style
When Dave and I co-founded Unboxed, we were inspired to create a modern training and technology company that would help employees acquire the knowledge, skills, and behaviors they need to succeed through fun, engaging content and delivery systems. Over the past 9+...
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Is the Best Sales Training Off-the-Shelf or Custom-Built?
To help you choose the best sales training for your organization, consider these 5 key differences between off-the-shelf and custom-built training.
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7 Tips to Delivering Multilingual Training to your Global Workforce
Global competition means that as companies, we need to understand the global market for workers and provide effective training for each of them. One way to do this is to speak their language. Literally.
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Custom Built for Unboxed: What A New Office Means for Our Team
Shifting from nice-to-have to need-to-have, office design is now a top tool in recruiting and retaining talent. In fact, a quarter of employees would go so far as to take a pay cut in exchange for better workspace. Today’s candidates expect to work in an environment...
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4 Tips to Keep Your Custom Training Programs Fresh
So, you have a shiny new training program custom-built for you. Hopefully, you designed it with an eye for growth. Even so, if there’s one thing you can count on with custom training programs and off-the-shelf alike, it’s change. Just like you, we continue to learn...
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Modernize Your Training at ATD 2018
ATD 2018 is on the horizon and this year is projected to be the biggest and most exciting one yet. So the question is, will we see you there? Here’s a brief list of things that make this year’s conference extra special: It’s ATD’s 75th anniversary. It’s located in San...
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Galileo Maintains Renowned Culture While Moving Training from In-Person to Online with Spoke®
Since 2002, Galileo relied on a two-day, in-person training session to prep their counselors for the coming camp season. But as their team grew to 2,000 plus members, so did the tactical challenges. After trying another industry-leading LMS, Galileo realized they...
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6 Things Top Sales Training Programs Have In Common
Sales training is hard. You're challenged, over and over again, to create fresh content for programs that educate, engage, and influence behaviors. And what works in one scenario might not work for another because every organization and product is unique. Still, the...
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