Unboxed Training & Technology
Unboxed Technology is committed to protecting your privacy.
We want to be transparent about how we collect, use and share information about you. This policy is intended to help you understand what information we collect about you, what we do with that information and what access and control you have over that information. It covers information we collect about you when you interact with us, including using any of our products or services (for example, applying to become an Unboxed team member or entering contact information on our Unboxed website), unless a different policy is specified. We refer to all of our products and other services (including our website) as “Services” in this policy.
If you do not agree with this policy, please do not access or use our Services or interact with any other aspect of our business.
Where we provide Services under contract with an organization (such as your employer), that organization serves as the controller of the information processed by the Services (“Data Controller”). The Data Controller determines the purposes and means of processing personal data. Unboxed Technology can also be a Data Controller in some circumstances, such as when we collect prospect data or receive job applications.
Unboxed Technology serves as a data processor (“Data Processor”) where we process data, performing operations such as collection, recording, organization, storage, structuring and use on behalf of our client with most of our software products. For example, we are a Data Processor with the information in our LMS where we have a contract with an organization.
At the beginning of each section, we have ‘plain English’ summaries to help you understand the content.
How we collect your information
This section gives you the details about what information we collect about you and how we collect it.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us.
Information you provide
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Account and Profile Information: When you create an account, create or modify your profile, or set preferences, we collect the information you provide. For example, you may self-enroll in one of our apps, providing information to us, possibly including adding a display name, profile photo, job title, and other details. We also keep track of your preferences when you select settings within the Services.
Content you provide directly to the Services: We collect and store content that you post, send, receive and share through the Services. This content includes any files and links you upload to our Services. This may also occur when you participate in interactive features, surveys, or promotions. Additionally, you also provide content when you sign up for a demo of our products or comment on our blogs. Some examples of content may include: an uploaded image, comments made in our LMS, and feedback.
Information you provide through our support channels: The Services include our customer support, where you may submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked for contact information, a summary of the problem you are experiencing, and other documentation that would be helpful in resolving the issue.
Payment Information: We may collect payment or billing information when you register for paid Services. For example, our clients have billing representatives, who may provide name and contact information.
Information we collect automatically
We may collect some information about you automatically when you use our Services, including browsing our websites.
Your use of the Services: We keep track of when you visit and interact with any of our Services. This information may include the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services; frequently used search terms; and how you interact with others on the Services. We may also collect information about the teams and people you work with and how you work with them.
Device and Connection Information: We collect information about your computer, phone, tablet, or any other devices you use to access the Services. This device information may include your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We may use your IP address or country preference to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of your device.
Information we receive from other sources
We may receive information about you from other Service users, third-party services, and our business partners.
Other users of the Services: Other users of our Services may provide information about you when they submit content through the Services. For example, you may be mentioned in an issue opened by someone else. Your employer may provide us with information such as your name, email, job title, and address when they sign you up for the Services.
Unboxed Partners: We work with partners who provide consulting, implementation, training, white-labeling, marketing and promotion for our products. We receive information from these partners, such as billing information, billing and technical contact information and company name. We may receive information about you from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with, our Services.
How we use your information
How we use your information depends on which Services you use, how you use them, and any preferences you have communicated to us.
To provide the Services and personalize your experience: We use information about you to authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we may use the name and picture you provide on your profile to identify you to other Service users. Our Services may also include tailored features that personalize your experience, such as providing individualized search results, activity feeds, training, or recommendations based on your job title or region.
For research and development: We use data about how people use our Services along with feedback provided directly to us to identify areas for improvement. We also may invite some users to help test new features before releasing improvements to all users.
To communicate about the Services: We use your information to send communications via email and within the Services, including providing customer support, sending you service notifications, new feature information, promotional or marketing material, and security alerts. We may send you email notifications when others interact with you on the Services, for example, when you are assigned a new course or receive a response to a comment. We may also send you communications through the Service, such as modals with help text, a banner alert or a badge notification.
Customer support: We use your information to resolve technical issues and respond to support requests, to analyze crash information and to repair and improve the Services.
To protect our legitimate business interests, and legal rights: We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies. Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
To recruit and apply for Unboxed positions: We use your information for recruitment purposes when applying to our job boards or careers page.
For other activities with your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, but only with your permission.
When we use your information
We use your information only when:
- We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests
- You give us consent to do so for a specific purpose
- We need to process your data to comply with a legal obligation
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use. In some cases, this may prohibit use of those Services.
How we share your information
We share information we collect about you in the ways described in the section below. We are not in the business of selling information about you to advertisers or other third parties.
Sharing with other Service users
When you use the Services, we share certain information about you with other Service users.
For collaboration: You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features of the Services display your profile information to other Service users when you share or interact with specific content. For example, when you comment on a news post, we may display your profile picture and name next to your comments so that other users understand who made the comment. Administrators of the Services will be able to view your posts and activities.
Managed accounts and administrators: If you register or access the Services using an email address with a domain that is owned by your employer or organization, information about you including your name, profile picture, contact info, content and past use of your account may be accessible to that organization’s administrators. If you are an administrator within the Services, we may share your contact information with current Service users to facilitate Service-related requests.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Partners: We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we may display personal testimonials of satisfied customers on our public website. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Unboxed, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
How we store and secure information we collect
This section describes how we securely store your information.
Information storage and security
We use data hosting service providers in the United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable. Due to the inherent nature of the internet, we cannot guarantee that data, in transit or at rest, is completely safe from intrusion by others.
How long we keep information
How long we keep information about you depends on the type of information. After a period of time, we will either delete, anonymize, or securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period afterwards in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations. If we retain information for Service improvement and development, we take steps to pseudonymize information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics.
Information you share on the Services: If your account is deactivated or disabled, the content you have provided may remain to allow other users to make full use of the Services, however, after a period of time to ensure the account was not deactivated in error, we will pseudonymize or anonymize your personal information so that it will be unable to identify you. For example, we may continue to display comments you have posted on one of our Services, however, we will replace your username so it cannot be used to identify you.
Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
When it comes to your information, you may request access to your information and have choices regarding use of your information. Below is a summary of those choices, how to exercise them and any limitations.
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator (see “Notice to End Users” below), you may need to contact your administrator to assist with your requests first. For all other requests, you may contact us as provided at firstname.lastname@example.org section below to request assistance.
Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country or state where you live, where you work, or where you feel your rights were infringed.
Access and update your information: Our Services may give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and search for content containing information about you using key word searches in the Service. You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.
Deactivate your account: If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact Unboxed Support. Please be aware that deactivating your account does not immediately delete your information. Your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
Delete your information: Our Services give you the ability to delete certain information about you from within the Service. For example, you can remove content that contains information about you using the key word search and editing tools associated with that content, and you can remove certain profile information within your profile settings. In some cases, you may need to request assistance from an administrator or Unboxed support to delete information. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place. When you make such requests, we may need time to investigate and facilitate your request. Depending on the nature of your request, this may limit your ability to access the Services. If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
Opt out of communications: You may opt out of receiving promotional communications from us by using unsubscribe links, updating your email preferences within your Service account settings menu, or by contacting Unboxed support to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.
Data portability: Data portability is the ability to obtain some of your information in a format you can move from one service provider to another (for instance, when you transfer your mobile phone number to another carrier). Depending on the context, this may apply to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic information.
How we transfer information we collect internationally
We collect information globally and store that information in the United States. Whenever we transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services, we follow security protocols including encryption to prevent any problems.
Other important privacy information
Notice to End Users
Many of our products are intended for use by organizations. Where the Services are made available to you through an organization (e.g. your employer), that organization may serve as the administrator of the Services and is responsible for the accounts and/or Service sites over which it has control. They are considered the Data Controller, while we are the Data Processor. If this is the case, your use of the Services is also subject to that organization’s policies. We are not responsible for the privacy or security practices of the Data Controller, which may be different than this policy.
Data controllers may be able to:
- Require you to reset your account password
- Restrict, suspend or terminate your access to the Services
- Access information in and about your account
- Access or retain information stored as part of your account
- Install or uninstall third-party apps or other integrations
- Change the email address associated with your account
- Change your information, including profile information
- Restrict your ability to edit, restrict, modify or delete information
Even if the Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Services.
Please contact your organization or refer to your administrator’s organizational policies for more information.
Exercising your rights: If you are a California resident, there are some additional rights that may be available to you under the California Consumer Protection Act (“CCPA”). This policy explains the tools that we have made available to you to exercise your data rights under the CCPA, such as the right to deletion and the right to request access to the categories of information we have collected about you. For more information on how to exercise your rights please visit the “How to access and control your information” section of this policy. We encourage you to make use of the privacy controls and choices we have included in our Services. You will not be discriminated against for exercising any of your privacy rights under the CCPA. In order to protect your information from unauthorized access or deletion, we may require you to provide additional information for verification. If we cannot verify your identity, we will not provide or delete your information.
Sharing your personal information: We don’t sell your personal information. We do share your information with others as described in the “How we share your information” section of this policy. We also show ads that we think are relevant. We’ve provided more information in this policy about how you can “opt out of communications” such as opting out of receiving promotional communications from us by using unsubscribe links, updating your email preferences within your Service account settings menu, or by contacting email@example.com to have your contact information removed from our promotional email list or registration database.
Processing your information: This policy describes the categories of personal information we may collect, the sources of that information, and our deletion and retention policies. We’ve also included information about how we may process your information, which includes for “business purposes” under the CCPA – such as to protect our legal rights and interests, the research and development of new products, features, and to provide you support for the Services including customer support, personalized features, and to protect the safety and security of our Services. If you have questions about the information, we may collect about you, please be sure to visit the section of this policy called, “How we collect your information.” For more details about our processing activities, please be sure to visit the section called, “When we use your information.”
If you have any questions or would like to exercise your rights under the CCPA, you can reach out to us at firstname.lastname@example.org.
Our policy towards children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at email@example.com.
Unboxed Training & Technology
2201 West Broad Street Suite 202
Richmond, VA 23220