Customer Service Training Program
Because every customer counts.
How does customer training software help?
Our modern approach makes training customer service reps easier and faster than ever, all while ensuring they’re prepared to provide the best customer experience possible.
of customers won't do business with a company again after one negative experience
of unhappy customers whose problems are resolved are willing to buy from a business again
of customers fall in love with a brand because of friendly customer service representatives
“We absolutely love the attention-grabbing aspects of [our training] videos. Each one does an excellent job of getting our point across, and they often add a little humor to keep the viewer entertained. They did a great job of demonstrating common interactions and dialogues.”
unbox your customer service training programs
increase rep confidence
Happy, engaged employees are more productive, efficient, and stay in their roles longer – all things your customers value in a service rep.
spend more time helping customers
Your reps are most valuable when they’re helping customers, not sitting in a back room for hours completing training.
Our customer service training programs use short bursts of on-demand content like video, eLearning, and game-based reinforcement, so your reps spend less time training and more time helping customers.
increase customer satisfaction
By equipping your reps with the right knowledge, skills, and behaviors, they’ll not only retain your current customers, but they’ll also create brand evangelists.
create a competitive advantage
Train your reps to create a consistent customer experience throughout the entire customer journey. This builds rapport and trust, which leads to more opportunities to up-sell and cross-sell.
customer service training topics
Our customer service training is
global teams depend on unboxed training
does your sales training program have the essential elements to be successful?
Download this free guide to help you determine what your current program could be missing.
See It In Action
Send us a short note to get more information and see examples of our customer service training. Our team is standing by.