Corporate Training Trends 2020 – What’s Really Worth Your Investment?

Corporate Training Trends 2020 – What’s Really Worth Your Investment?

As the end of 2019 approaches, budgets are being finalized and sales quotas are being established for the new year. Have you accounted for the cost of employee training in your 2020 budget? Some employers may be tempted to push employee training to the side of their business-centric priorities, but you may want to think again…

At Unboxed Training & Technology, our goal is to provide you with any recent corporate training trends with actionable ways to apply these new industry insights to your company or team. A diverse client base gives us a well-rounded view of the L&D space to share what we expect to see as corporate training trends in 2020.

Based on what we’re seeing with our clients, and in the L&D industry overall, we have compiled the top four future trends in training and development that you need to know for the upcoming year. But before we jump into the trends, let’s take a look at the corporate training landscape as a whole.

The Future of Corporate Learning

According to SHRM’s Skills Gap 2019 research, 75% of HR professionals say there is a shortage of skills in candidates for job openings. One of the “most effective remedies” mentioned in the report for this growing skills gap is to improve employee retention rates

Research has shown that employee training and development actually reduces employee turnover. The question is, do you believe it?

Take notes from Amazon. Earlier this year, Amazon announced a $700 million investment in employee training programsWe think it’s important to invest in our employees, and to help them gain new skills and create more professional options for themselves,” said Beth Galetti, senior vice president of HR.

Every year, corporate training trends evolve–but the value of employee training never changes. Use these corporate training trends to guide your training process whether you are onboarding new hires or upskilling current employees. The future of L&D starts inside your organization, today.

 

Top 4 Learning and Development Trends in 2020

Companies like Amazon understand the necessity of employee training and development–not only for new employees–but as an ongoing investment in current employees. Whether you invest $7,000 or $700 million, effective training is always advantageous to the business. A recent study, noted by Spotio, concluded that “every dollar invested in sales training returned $29 in incremental revenues.

Now it’s time to talk about what you don’t know (but should) about workplace learning and employee development.

 

Trend #1: Actionable Coaching

Research has shown that coaching is the number one competency that distinguishes average managers from highly effective managers. Actionable coaching is more than giving advice; it provides employees with constructive feedback, sets actionable goals, and develops a more efficient workforce.

As a manager, it’s not enough to say, “You didn’t do that right. Try again.” Managers must actively engage with employees to identify strong competencies and development gaps. For example, actionable coaching can turn a sales pitch tragedy into a training opportunity by creating a plan of action:

  1. Identify what part of the sales pitch or goal an employee missed.
  2. Explain the correct behavior or action expected and resource them with specific training material.
  3. Form a plan of action moving forward to train in weak areas and fill in knowledge gaps:
    • Brush up on product or service knowledge.
    • Review the messaging strategy.
    • Practice the pitch by role-playing with a colleague or mentor.
    • Set a completion date.

Coaches, how do you currently track your coaching engagements and employee observations?

In response to the need for better coaching tools to make actionable coaching more intuitive and effective, we’ve developed an easy-to-use mobile app that walks coaches through an observation flow and captures key data points. Here’s how it works:

  • Observe behaviors by taking coaches through a guided observation flow.
  • Capture information in the moment to keep coaches focused on the person in front of them.
  • Easily track and record detailed notes.
  • Provide feedback on strengths and opportunities.
  • Assist in creating SMART goals for tangible results.
  • Save documentation time.

If you aren’t observing, you can’t coach. Start tracking performance, skill progression, and providing constructive feedback to empower employees to make actionable changes.

 

Trend #2: 360 Certification

How do you know when your new hires are ready to be customer-facing?

At what point does your onboarding process transition new employees to executing responsibilities on their own?

How do you certify that your sales reps are ready to pitch prospects?

What guardrails can you put in place to ensure the best results?

We’re long past the point of a certification exam or a series of inconsistent classes being enough to guarantee readiness, let alone success. The future of corporate learning lends itself toward a 360 degree view of certification.

360 degree certification is holistic in nature. Begin by identifying a threshold that learners must meet before they are considered “certified.” Be sure to choose inputs that train and test on knowledge, skills, and behavior.

Then, use your Learning Management System (LMS) to create a unique formula of weighted inputs to automate the employee certification process. Inputs might include some or all of the following activities:

  • In-person training event
  • Video roleplay
  • Coaching session or observation
  • Mini knowledge checks
  • Action learning projects

The list could go on, but each input is used in combination with the others to collectively “certify” your rep.

Don’t stop at a one-time certification. Employee training is an ongoing process that continues well after onboarding has completed. Track employee training and recertify reps with refresher courses at various checkpoints in their careers to ensure knowledge retention over time. Reimagine how this will transform what “customer readiness” means for new hires and veteran employees.

The goal is to have employees cross-trained in everything from hard skills to soft skills throughout their career. This full-circle method of certification gives managers and employees a 360 degree view of what they are proficient in and where they need to improve.

2020 training trends webinar

The start of every new year is a chance to revisit training goals and aspirations for the coming 12 months. How do you know what’s worth your investment?

Trend #3: More Innovative Event Management

Are you using your LMS to its full potential by engaging, training, and assessing learners? Stop using your LMS as a repository for training and resources that aren’t being used anymore. An LMS that is being used effectively is an integral part of an employee’s work day.

Leverage your learning platform to pulse engaging pre-work, drive community traffic, and gamify training events with ongoing opportunities to earn points and rewards. Integrate your LMS across the organization to support business objectives and scale up your workforce.

 

Engage with Pre-Work

Pre-work should make a meeting, virtual instructor-led employee training (VILT), or webinar more valuable for both the attendees and the presenter. Take advantage of an LMS, like Spoke® LMS, to manage and engage attendees at your event. Reimagine pre-work as fun, engaging, and effective rather than just busywork:

  • Send out learning expectations and resource guides early to prepare learners.
  • Build assessments for learners to take beforehand to help gauge the audience.
  • Make pre-work visually stimulating with images, graphs, and multimedia.
  • Have some fun by using games to award points or prizes to those who complete pre-work.
  • Schedule email reminders to send out right before the session for optimal attendance.

Encourage learners to come with answers, questions, and comments so they participate in the conversation. Use engaging content that builds interest and promotes interaction among attendees.

Gamify Training Events

Games in training is one of those learning trends that will only get more influential every year. Use games and gamification at events to educate, improve the experience, fight disengagement, as well as create an environment of collaboration and healthy competition.

For example, a pharmaceutical national sales meeting is a great opportunity to implement games and gamification into an event. Use an LMS to award points or badges for various activities in order for participants to win a grand prize:

  • Attending different sessions.
  • Tweeting what they learned using an event branded hashtag.
  • Sharing photos on social media and tagging the company.
  • Networking with other attendees by exchanging business cards.
  • Collecting items from various booths.

Have games and gamification made it into your 2020 event plans?

Disengaged attendees are the bane of any event’s existence, in-person or virtual. Craft a learning culture that motivates and engages employees with the help of an LMS. Think Outside™ the box for your next corporate event!

 

Trend #4: Personalized Learning through AI

Artificial Intelligence (AI) is no stranger to L&D or the world at this point. We talked about AI last year in our 2019 training trends blog, and it’s not going anywhere.

We interact with AI every day to make our lives easier. Google, Facebook, and Instagram all use AI-based algorithms to provide us with relevant information and ads to deliver a better user experience. Yet, in the workplace, AI is still severely underutilized.

AI At Work, a study conducted by Oracle and Future Workplace, discovered only 6% of HR professionals are currently using AI at work. Although, HR leaders believe AI will positively impact both L&D (27%) and performance management (26%) over the next two years. Both HR leaders and employees agree that the biggest impact AI will have on organizations is increased productivity.

AI caters to the individual who is handling it, fitting exclusively to the needs of each user. When AI is implemented into an LMS, it creates a personalized learning environment that becomes more intelligent over time. AI can improve employees’ learning experiences in many ways, but here are a few to consider:

  • Identify knowledge gaps in training then recommend the program(s) needed to strengthen that particular area.
  • Create a personalized course path using a blended learning approach and selecting the right modality for training content.
  • Measure training effectiveness through facial recognition to track what is being practically applied on the field as mentioned in our #4 trend for 2019.

The future of AI in the L&D space is limitless. If you don’t start adopting AI technology into your corporate training now, you’ll be limiting the potential of your business and employees later. Don’t get left behind.

 

2020 Training Trends Recap

L&D is constantly evolving with new technology and research used to improve the modern learner’s experience. Let’s recap our 2020 training trends:

  • Actionable coaching for actionable results. Don’t just manage employees. Use tech tools to coach employees with a plan of action that assesses their progress and improves performance.
  • 360 degree certification. Give your sales reps a full-circle onboarding experience using multiple methods of input so they are truly customer ready.
  • Use LMS for more innovative events. Engage employees at events with value-added pre-work and use both games and gamification to encourage participation, as well as collaboration.
  • Adopt AI for personalized learning. Use smart technology to support your training efforts. Start embracing AI in 2020; 93% of employees already say they would trust orders from a robot.

Need help implementing these new corporate training trends? Let our L&D professionals help you prepare for the future of work. Schedule your free training consultation today!

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The start of every new year is a chance to revisit training goals and aspirations for the coming 12 months. How do you know what’s worth your investment?

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Top 5 Funny Workplace Safety Videos

Top 5 Funny Workplace Safety Videos

Workplace safety is no joke, but training videos can be a good opportunity to grab the interest of learners (with a dash of humor). Funny workplace safety videos are a fan favorite, but the ones in this blog probably aren’t the videos you’ll show to the new hire—and yes, safety is necessary even in an office setting.

Surprisingly, office-related injuries are more common than you would think. Ergonomically incorrect workstations increase the risk of musculoskeletal disorders (MSDs) amounting to over $15 billion in worker compensation costs.

Now it’s time to learn from some funny safety moments. If you’re in sales, take a break to watch our 8 Funny Sales Videos blog that will have you ROFL (rolling on the floor laughing). Otherwise, stay tuned for some funny  safety videos…

 

1. First Aid Fail – The Office (US)

With over 23 million views, this funny safety video from The Office (US) is a crowd-pleaser. The short clip of the show below is a spoof on workplace first aid training. The office employees attempt to learn CPR, but the class goes awry.

In the words of Michael Scott, “this is why we have training: we start with the dummy, and we learn from our mistakes…”

 

 

2. Office Safety in RTP: Appily Ever After

Not quite a fairytale ending, but who doesn’t enjoy a good pun? Creating a safe work environment isn’t just for seemingly dangerous occupations. In fact, falls are the most common office injury. The Center for Disease Control (CDC) discovered that office workers are 2x more likely to injure themselves falling than those who work outside of an office space.

Workplace hazards can come in all shapes, sizes, and foods apparently. So next time you’re walking down the hallway, be sure to look out for runaway apples…

 

 

3. Mike Rowe – Safety Third – Whaaat??

It only seems fitting to put this video as third on our list. Mike Rowe from Dirty Jobs takes an unconventional approach to safety. He begins by pointing out a classic “Safety First” banner and argues that safety is never really first, but third. Surprised?

Rowe continues his thought by assuming if “workplace safety” is the first priority, people will become complacent and tune out its necessity. If everything is safe, then caution is thrown into the wind and forgotten. Your business might not be as hazardous as a crabbing boat, but where does safety fall in your company’s priority list? (Hopefully in the top 5).

 

 

4. Thank God You’re Here – Safety Officers

This is one of the most viewed funny workplace safety videos on YouTube. Construction sites are a classic setting for safety videos because of the high-risk environments employees are subjected to. In 2017, OSHA reported 1 in 5 worker fatalities in private industry alone occurred in construction. The job site in this video is obviously void of safety precautions, but as the foreman says,

Safety Inspector: “Your safety officer is doing stunts! What message does this send to your other workers?”

 

Foreman: “That one day, if they work hard enough, they can be like Vinny*!”

*the safety officer doing stunts in a forklift.

 

 

5. Funny Office Accident Video – Rubber Band Safety

Who knew that a rubber band could cause a safety hazard? They may look harmless on your desk, but at any moment a rubber band could fly across the office wreaking havoc! Getting struck by objects is a common, but avoidable workplace safety hazard.

Watch how one rubber band takes out half the office in a snap.

 

 

Custom Employee Training Videos

At Unboxed Training & Technology, we don’t provide generic training videos: we create custom-built, award-winning training. Start boosting employee engagement with training they will retain using videos produced specifically for your company.

We have plenty of employee training video styles to choose from: live-action, screencast, animation, you pick! Learn what to expect during pre-production, production, and post-production when you partner with Unboxed by downloading our free guide: Employee Training Video Production – Humanized.

Want to talk to a human? Contact us today to find out how we can help create custom training solutions for your company.

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8 Funny Sales Videos That Will Have You ROFL

8 Funny Sales Videos That Will Have You ROFL

At Unboxed, we understand sales can be an exhausting and sometimes daunting profession. So, let’s take a break from the hustle and bustle and get a good laugh in. Here are 8 funny sales videos that will have you ROFL (That’s rolling on the floor laughing, in case you were curious.)

 

Sales Therapy

Sales Therapy by SalesMesh takes a humorous look at the long-standing relationship between sales professionals and their CRM. This hilarious power struggle comes to life when the two parties discuss their problems in a therapist session.

 

 

Sales & Marketing Alignment is Easier Than You Think

In far too many companies, sales teams don’t expect marketing to deliver qualified leads, and marketing teams don’t believe sales will follow up with them anyway. Watch as SalesForceUK depicts this all-too-common scenario by showing that marketing and sales don’t have to be best friends, but they can create alignment around common goals.

 

 

Monster Tips: Nailing the Handshake

Short. Simple. Sweet. This video by Monster comically shows all the wrong ways to shake hands in a job interview. We think the same rules apply when sales reps meet prospects and customers, too. Well done, Monster.

 

 

 

Sales in Real Life

Sales isn’t always everything it’s dreamed up to be. In our very own funny sales video, a sales professional works his way through the tough, sometimes awkward, and daily struggles in sales.

 

 

A Conference Call in Real Life

If you work in sales, you’re no stranger to conference calls. While more convenient than jet-setting across the country every day, there are so many things that frequently go wrong. See if you can relate to these common conference call woes in Tripp and Tyler’s funny video A Conference Call in Real Life.

 

 

Sales vs. Marketing Dodgeball

When your sales and marketing teams can’t stand the mere mention of the other, have them battle it out with a good old fashioned game of dodgeball. At least, that’s what Lattice Engines suggests. The following is based on one hot and humid afternoon where the struggle for who was right reached an all-time high.

 

 

Selling is Tough – Office Space Humor to Get You Through the Day

Let’s face it, selling can sometimes be tough. In this funny sales video, Sales Scripter pokes fun at all the scenarios sales people are confronted with in a style similar to the movie Office Space.

 

 

S*** Sales People Say

Sales people often get caught up saying cheesy things to make a sale. Check out Betts Recruiting’s hysterical interpretation of S*** Sales People Say.

Hopefully, this list of funny sales videos lightens your mood and helps you refocus your energy back on what you do best, which of course is closing sales. Come back and visit us whenever you need a lift in your day or want to burn some calories ROFL.

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